Digital transformation and customer experience improvement are critical for competitive advantage. So, if you use Salesforce, it’s at the heart of your digital and CX innovation strategy.
But many companies are finding it hard and expensive to turn Salesforce from a CRM system of record, into an enterprise-wide, integrated system that powers customer engagement and experience improvement.
The reason is an increasingly complex Salesforce landscape, with customizations, add-ons and integrations.
Complexity prevents agility - sooner or later that hurts customers
This comes as a surprise for many businesses, that initially loved Salesforce CRM, as it was quick to configure, and adopted enthusiastically by sales and marketing departments.
But as they extended and integrated Salesforce into different departments, it became unwieldy to upgrade and enhance, for fear of breaking multiple integrations and enhancements that feed connected systems. Untangling messy data architecture and integrations slows down change.
Before long this high cost of ownership and inertia undermines the enterprise’s objectives for digital transformation and customer experience improvement.
Solving the Salesforce Scalability Dilemma with Low-Code
There is a solution to this dilemma - augmenting and extending Salesforce with a Low-code platform.
And there are several reasons why AgilePoint NX should be at the top of your list:
Our ‘Lightning Ready’ AgilePoint NX App (available from the AppExchange) makes AgilePoint NX faster, more secure and more cost effective than competing technologies.
The AgilePoint NX App brings native BPMS functionality to Salesforce, so you can create dynamic interactions between Salesforce and all of your other systems, data, content, and people.
Superior integration that eliminates iFrames and enables event monitoring without API calls – making AgilePoint NX the safest, most resilient and cost effective way to scale and connect Salesforce to your entire IT landscape.
AgilePoint NX user licenses are a fraction of the cost of Salesforce Lightning Enterprise or Unlimited users. Combining a Low-code platform alongside ‘just enough’ Salesforce can dramatically reduce your overall software licensing costs.
To learn more, consult the resources below.
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On demand webinar with Forrester:
Key learning points:
- Learn common challenges when scaling and integrating Salesforce
- Discover how architectural layering with a best of breed Low-code platform can eliminate Salesforce scalability headaches
- See how AgilePoint NX enables you to create dynamic integrated systems that combine Salesforce, ERP, and whatever other systems you need to improve end-to-end customer experience.